Frequently Asked Questions

Metro Computers combines experience with flexibility to leverage IT solutions so that companies can compete at their highest level.

Metro Computers offers the most flexible set of services in the computer and network support industry. We offer support in such a way that you have the convenience of an in-house support department without the constraints and restrictions that come with salaries and fixed billing. Our only aim is to make technology work better for you.

On-Time Support is a remote support service offered by Metro Computers. On-Time Support allows our top of the line technicians to securely login to your computer from the comfort of your home or office and fix both complicated or simple issues. If you can access the internet, On-Time is there for you.

Live Support is free during all business hours. Support is offered in order of request. Basic answers are provided and there is no time limit for the support sessions. Paid support, however, is far more comprehensive and comes with many more benefits than our free option.

Metro Computers takes privacy very seriously. We believe in complete privacy of information and release no information or data to anyone. Please review our privacy policy for details.

Metro Computers does both on-site and remote service. However, at this time, our on-site service is limited to only 8 different US markets. We expect to be able to provide onsite service nationwide beginning in 2016. However, our remote service is available 24 hours a day, 7 days a week anywhere in the world.

Nearly all of Metro Computers plans are ala carte and pay as you go. Plans can be switched and bundled to fit any need. Please speak with a Sales Agent to inquire about getting a custom plan.

Metro Computers recommends that our clients use our recommended partners for all services, including web services. By doing this, we can ensure the quality and server up time for each clients site. Also, our partners offer very competitive pricing for hosting and related services. But, it is not required that you move your site to one of our hosting partners.

The best way to use PayGo is to visit our PLANS section and simply chose the one that you would like to sign up for. It usually only takes about 10 minutes to gather all required information and get started. The beauty of PayGo is that you only pay for what you need and your service blocks don't expire.

Metro Computers offers plans and packages for companies of all sizes. However, we do specialize in small to midsized businesses. What does that mean? Generally, our clients have less than 100 employees. This can vary depending on the type of business. For a more complete understanding or what we offer, contact our sales team directly at (888) 665-8873 or click here.